COLLECTION AND USE OF INFORMATION
The SACOTECH Website (hereafter referred to as the ‘Website’) allows users to browse content pages and product catalogues without revealing any personal information whatsoever. However, you may choose to sign up to receive communication from SACOTECH whether in the form of a newsletter, email and/or RSS feed. Here your email address is stored in our secure database.
When you register an account or place an order on the Website, personal information is required in order to complete the request successfully. Such personal information is necessary and includes, but is not limited to; name, address, contact number and email address information. We may use the information we collect about you to:
(a) facilitate your order and provide the services you request;
(b) confirm and track your order;
(c) respond to your enquiries and requests;
(d) prevent and detect fraud or abuse;
(e) improve our Website, service, product offerings, marketing and promotional efforts;
(f) understand customer demographics, preferences, interests and behaviour; and
(g) contact you via email, mail or telephone regarding products or services that we believe may interest you.
SHARING OF PERSONAL INFORMATION
All information collected on the Website remains the property of SACOTECH and will not be shared or disclosed to any Third Party, unless required in terms of the following:
(a) To our shipping provider in order to courier an order
(b) To our payment gateway provider in order to confirm and process a transaction
(c) If requested by a registered financial provider (bank) in order to, but not limited to, verify a transaction; and/or to prevent abuse and/or fraud
(d) If requested by law
SACOTECH may use Third Party service providers to perform certain services on our behalf. Such services may include, but are not limited to, shipping, payment processing, data storage and management, web analytics, fulfilment, assembly, marketing, mailing and emailing. These service providers only receive information that is required to perform their function(s). While SACOTECH has made, and will make, every attempt to ensure that the personal information shared is kept private, SACOTECH will not be held liable if such information is shared on their part.
Each time you visit the Website, our server collects anonymous information, known as click-stream data. This information includes the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; the pages on the Website you have visited and your server’s IP address.
SACOTECH may collect this information for statistical purposes to find out how the Website is used and navigated, including the number of hits, the frequency and duration of visits. We may use this information to evaluate and improve our Website performance.
We use analytics tools and other Third Party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our Website. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
The Third Party analytics companies who collect information on our Website and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
In addition to our use of technologies as described herein, we may permit certain Third Party companies to help us tailor advertising that we think may be of interest to you based on your use of our Website and to otherwise collect and use data about your use of the Website. For more information about this practice, please see the “Third Party Advertising Technologies” section below.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.
COOKIES AND WEB BEACONS
A ‘cookie’ is a small piece of information that is stored by your browser on your computer’s hard drive and serves to collect information about your activities on our Website. A web beacon is a small string of code placed on a webpage or within an email for the purpose of transferring information.
THIRD PARTY ADVERTISING TECHNOLOGIES
In addition to using cookies and related technologies as described above, we also may permit certain Third Party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Website (e.g., to allow them to tailor ads on Third Party services). These companies may deliver ads that might also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customized advertisements across various services and products. In the course of providing these services, products or placing advertisements, these Third Party companies may place or recognise a unique cookie on your computer, and may record information to these cookies based upon your activities on the Website and on Third Party websites. Each of these companies uses this cookie information according to their own privacy and security policies.
We use Google AdWords Remarketing to advertise across the Internet. AdWords remarketing will display relevant ads tailored to you
based on what parts of the Website you have viewed. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
LINKS TO OTHER WEBSITES
ACCESSING AND UPDATING PERSONAL INFORMATION
You can change or update your personal information by accessing your Account on the Website, or you may email or phone through any changes to your personal details to us.